Practice Charter

Our Responsibilities To You

We are committed to providing the best possible service.

You will be treated as an individual and will be given courtesy and respect at all times.

We will endeavour to keep to your appointment time. If there is likely to be a substantial delay for any reason, you will be given an explanation. Hospital referrals will be made promptly, and if a doctor feels that you need a second opinion, then they will arrange this.

You will have access to a doctor rapidly in case of an emergency.

Home visits will be made when requested, if a doctor feels you are not well enough to attend the surgery. The final decision rests with the doctor.

You have a right to information about your own health, and steps that can be taken to promote good health and avoid illness. You have a right to see your medical records subject to the limitations of the law.

How You Can Help Us

Help us to help you. Keep abreast of developments by making regular visits to this site and reading our information booklet. That will help you get the best out of the services we offer.

Please let us know if you change your name, address or telephone number.

Let us know if you are unable to keep an appointment, so that it may be offered to someone else. Please arrive on time for your appointment, otherwise all the patients after you are kept waiting. The doctor reserves the right not see you if you are more than 20 minutes late.

Please ask for a visit only if it is truly necessary.

We ask that you treat all our practice staff with courtesy and respect.

You are responsible for your own health and the health of your children. Please follow the professional help and advice given by the practice.

Freedom Of Information Act

This practice complies with the Freedom of Information Act. You may request information in writing, allowing three working days for replies. An administrative charge may be made for this.

Access To Patient Information

Your medical records are confidential. You have the right to access them in accordance with the Access to Records Act 1990. Your signed consent is required to disclose information to third parties. The only exceptions are the provision of information when making a referral to another doctor, or disclosure required by statute.