New plan for GPs and local

As you may have seen, the NHS published a “Delivery plan for recovering access to primary care” on 9th May. Please note that the initiatives in this plan – including new services from pharmacies – have not started yet. They will come into effect over the coming months.

When you contact us, our practitioners assess how urgent your needs are.

• Urgent needs
  If your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
• Non-urgent needs
  If we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

Where appropriate, we will signpost you to community pharmacy and / or other local services.

If you cannot contact us, or when your GP practice is closed:

• Life-threatening emergency or serious injury
  Call 999 or go to your nearest Emergency Department (A&E)
• Other injury or urgent need for treatment
  Go to your nearest Urgent Treatment Centre
• If you are unwell and need medical help
  Visit NHS 111 online or call 111
• For expert advice and medicines
  Visit your local pharmacy
• Mental health emergency
  Visit NHS 111 online
• What NHS 111 cannot do:
  • Issue fit notes. You need to contact the surgery for these
  • Make or cancel appointments for you in other parts of the NHS
  • Other ways to contact NHS 111
• If you need help in other languages, call 111 and ask for an interpreter
• For BSL use NHS 111 – SignVideo : SignVideo