As you may have seen, the NHS published a “Delivery plan for recovering access to primary care” on 9th May. Please note that the initiatives in this plan – including new services from pharmacies – have not started yet. They will come into effect over the coming months.
When you contact us, our practitioners assess how urgent your needs are.
- Urgent needs
If your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
- Non-urgent needs
If we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.
Where appropriate, we will signpost you to community pharmacy and / or other local services.
If you cannot contact us, or when your GP practice is closed:
- Life-threatening emergency or serious injury
Call 999 or go to your nearest Emergency Department (A&E)
- Other injury or urgent need for treatment
Go to your nearest Urgent Treatment Centre
- If you are unwell and need medical help
Visit NHS 111 online or call 111
- For expert advice and medicines
Visit your local pharmacy
- Mental health emergency
Visit NHS 111 online
- What NHS 111 cannot do:
- Issue fit notes. You need to contact the surgery for these
- Make or cancel appointments for you in other parts of the NHS
- Other ways to contact NHS 111
- If you need help in other languages, call 111 and ask for an interpreter
- For BSL use NHS 111 – SignVideo : SignVideo